Lost & Found Policy
Last updated: Jan, 2026
Empire Black Car understands that items can be left behind during a trip.
1) How to Report a Lost Item
To report a lost item, contact us immediately via email or phone.
- Passenger name and phone number used for the booking
- Date and approximate pickup time
- Description of the item
2) No Guarantee of Recovery
We will make reasonable efforts to help locate items; however, we cannot guarantee that an item will be found or returned.
3) Return Options
We can coordinate a pickup time and location based on driver availability, or arrange for shipping at the customer's expense.
7) Storage Period
Recovered items may be held for up to 30 days from the date found.
Contact
- Support: support@empireblackcar.com