Privacy Policy

Effective Date: Jan, 2026

This Privacy Policy explains how Empire Black Car (“Empire Black Car,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use our website, contact us, request a quote, or book transportation services (collectively, the “Services”).

1) Information We Collect

A. Information you provide

• Contact information: name, phone number, email address.
• Booking/trip details: pickup/drop-off locations, date/time, passenger count, luggage details, and special requests.
• Communications: messages or emails you send to us.

B. Payment information

• Payments may be processed by third-party processors such as Stripe, Square, and/or PayPal.
• We do not intentionally store full card numbers or CVV on our servers.

C. Automatically collected information

• Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, timestamps, and referring pages.
• Cookies and similar technologies.

2) How We Use Information

We may use personal information to:

• Provide and operate the Services (quotes, bookings, ride fulfillment, confirmations, and support).
• Communicate with you about your booking and service updates.
• Improve website performance and customer experience.
• Prevent fraud and protect safety and security.
• Send marketing communications where permitted and based on your preferences/consent.

3) How We Share Information

We may share information:

• With service providers (hosting, analytics, payment processing, SMS/email tools, customer support tools).
• With drivers/partners only as needed to fulfill your trip.
• For legal/safety reasons when required.
• In connection with a business transfer (merger/acquisition/sale).

4) Cookies, Analytics, and Advertising

• We may use Google Analytics to understand site usage and improve performance.
• We may use the Meta Pixel to measure ad performance and improve relevance.
• You can control cookies in your browser settings; disabling cookies may affect site functionality.

5) SMS & Communications

• We may send transactional and/or marketing SMS messages to the phone number you provide.
• We may use providers such as Twilio for messaging delivery and Mailchimp for marketing communications and audience/opt-in management.
• You can opt out of marketing SMS by following the opt-out instructions in the message (for example, replying STOP where applicable) or by contacting privacy@empireblackcar.com.

6) Data Security

We use reasonable safeguards designed to protect personal information, but no method of transmission or storage is 100% secure.

7) Data Retention

We retain personal information as long as needed for operations, compliance, dispute resolution, and enforcement, then delete or anonymize when appropriate.

8) Your Choices and Rights

Depending on your location, you may request access, correction, deletion, or opt out of marketing communications by emailing privacy@empireblackcar.com. We may verify your identity before fulfilling certain requests.

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10) Third-Party Links

We may link to third-party sites; we are not responsible for their privacy practices.

11) Changes

We may update this policy by posting changes on this page and updating the Effective Date above.